Welcome
Welcome
Welcome
Welcome
If you have any questions, please don’t hesitate to call your Oncology Information Specialist at 800-488-1094.

welcome

I want to personally welcome you to Cancer Treatment Centers of America® (CTCA) and thank you for entrusting your care to our team.

At CTCA®, you are the focus of our attention, and our goal is to ensure everything we do is centered on you and your needs. Our integrative approach to cancer treatment combines evidence-based standards of care with the latest advances in medical care, which includes genomics, precision medicine and immunotherapy. Please take a moment to watch our video:

Video

Our team of highly skilled clinicians and medical professionals are dedicated to supporting you on your path to healing and hope. These medical experts will work with you to tailor a treatment plan to meet your individual needs.

As our Chairman and founder, Richard J Stephenson, says – our focus is only and always on the patient.

Thank you again for entrusting us with your care. If there is anything we can do to make your time at CTCA more comfortable, please let us know.

Sincerely,
Scott Jones Signature
Scott Jones
President and Chief Executive Officer
CTCA at Midwestern Regional Medical Center

preparing for your visit

We are looking forward to meeting you!

Your Medical Records

By now, we should have received your Release of Information Authorization form and Medical History forms. These documents allow us to gather important medical records pertaining to your health history and any previous treatment so we can prepare for your visit.

If you have not yet submitted all of these forms, please complete and return them as soon as possible.

Your Nurse Navigator

Your nurse navigator is your personal resource. Prior to your visit, your nurse navigator will call you to discuss your current condition and review your medical history. This call typically takes about 30 minutes and should already be completed or scheduled. Throughout your stay with us, your nurse navigator will periodically check in on you to see how you are doing and to answer any questions you may have. If your call has not been scheduled yet, be sure to contact the Scheduling team at 888-881-6762.

Nurse Navigator

Your Intake Provider

For many patients, the first specialist you will meet during your evaluation is your intake provider. To prepare for your meeting, your intake provider will review all of your medical records, any notes from your nurse navigator and all other information. This will ensure that we understand your condition and are ready to have the most productive visit possible with you once you arrive. During this initial appointment, your intake provider will explain your day-by-day evaluation plan and answer any questions you may have.

Connect with Other Patients

As you prepare for your visit to CTCA, you might find it helpful to speak with someone who has gone through this experience. If you are interested, we would be happy to connect you to a CTCA patient whose situation is similar to yours. He or she can share their experience with you and answer any questions you may have. If you would like to connect with a CTCA patient, please call 888-881-6762.

Another way you can learn more about CTCA patients’ experiences is to visit our website, which features written and video testimonials from some of our cancer survivors.

Travel Information

To help prepare for your trip, below are a few items to consider bringing with you. If you have any questions, please reach out to your nurse navigator for help.

  • Comfortable clothes. Consider bringing clothes that can be worn in layers as the weather can vary throughout the year.
  • All prescriptions and supplements (in their original bottles) currently prescribed to you.
  • Health insurance card.
  • Photo identification for you (and your caregiver, if applicable).
  • Pharmacy or prescription card.
  • Advance Directive or Power of Medical Authority (if available). If you would like assistance creating these documents, our Pastoral Care team is happy to help during your visit.
  • Medical Supplies and Equipment (such as TPN/lipids, tube feed supplies, oxygen or other home health needs). If you prefer, we can arrange to have these available for you when you arrive.

Weather:

Click here to view the current Zion weather.

Helpful TSA Information:

TSA has established a program for screening people with disabilities and their associated equipment, mobility aids and devices. To learn about additional information, specific to your medical need, you can call (855) 787-2227 or visit: www.tsa.gov/travelers/airtravel/specialneeds.

when you arrive

Transportation

By Plane

O’Hare International (Chicago) and General Mitchell International (Milwaukee) are our preferred airports. When your plane arrives and you have retrieved your luggage, please refer to your itinerary for pick-up instructions. If you are flying into O’Hare, the driver typically meets you at the baggage claim area, holding a sign with your name on it. If you are flying into Milwaukee, the driver will typically meet you outside of baggage claim, also holding a sign with your name on it.

By Car

If you plan to drive to CTCA, we can provide you with directions from your location or you can map directions yourself: Click here. Once you arrive, parking is easy with our complimentary valet parking. Simply drive to the main circle entrance on Elisha Avenue and a member of our Transportation team will assist you.

Lodging & Accommodations

Our goal is to provide convenient, comfortable and affordable accommodations for all CTCA patients, whether you stay onsite or at a nearby hotel. For your convenience, our shuttle can transport you between your hotel and the hospital.

Pricing:
               
CTCA Guest RoomCTCA Partner Hotel
Initial Evaluation (per night) $25* $25*
During Treatment (per night) $50* $50*

*For patients who have government health care insurance, either as a primary, secondary or supplemental program, (including Medicare, Medicaid and Tricare), federal law prohibits CTCA from providing monetary assistance in the form of discounted hotel rates. However, we will do everything we can to assist you in finding affordable lodging.

Arrive Arrive

while you are here

PEC

On your first day, you will meet with members of your care team to determine the diagnostic testing needed to confirm the results noted in your medical records. These tests, and any additional appointments with specialists, will be conducted throughout your visit. This information will help your care team develop a treatment plan personalized to your individual cancer type and needs.

Once all of the testing has been completed and your personalized treatment plan created, you will meet with your care team to discuss treatment options. During this discussion, you will have the opportunity to ask any questions you may have about your options so that you can choose the treatment plan that works best for you. At this time, you can also decide when you want to begin treatment.

Amenities

Concierge Service

Our Concierge Services team is available to you and your caregiver should you need assistance with access to maps and directions, train and shuttle schedules, activity schedules, fitness facilities and general information about the local area. This team can also help you plan trips around the Chicago or Milwaukee area. The concierge service is located in the front lobby at the main entrance.

On-Site Services

CTCA offers a variety of services and amenities on-site to make your trip here as convenient as possible, including:

  • Salon & Spa
  • Activity rooms with puzzles, games, computers, TV, foosball table and video game, small children’s play area
  • On-site pharmacy and gift shop
  • Resource center with work stations

Dining

At CTCA, we are proud to offer you and your caregiver health-conscious menus that feature delicious and nutritious meals at affordable prices. Our executive chefs work closely with our registered dietitians to develop a variety of dining options using the freshest ingredients, including:

  • Organic produce
  • Whole grains
  • Hormone-free meats, including chicken and beef
  • Fresh fish
  • Sugar-free options
  • Gluten-free options
Dining

You may also select from a variety of “self-serve” and "made-to-order” dining options, including:

  • Expansive salad bar
  • Homemade soups
  • Fresh pastas
  • Grilled selections including fresh stir fries and burgers
  • Panini and deli sandwiches
  • Rotisserie specialties
  • Oven-baked wood-stone pizza
  • Homemade baked goods

Activities

We offer a variety of activities you and your caregiver can participate in, such as bingo, craft classes and support groups. You can also attend planned outings around the Chicago or Milwaukee area, including sporting events, shopping tours, excursions to landmarks and special performances.

You can access a monthly activities calendar online to see specific examples.

Here is the link: http://www.cancercenter.com/midwestern/amenities/activities-classes/

Arrive Arrive

Cancer Fighters® Program

The Cancer Fighters® program is a great way to stay connected to fellow CTCA patients and caregivers while at the hospital and back home. As a Cancer Fighters member, you will receive updates that may include education from our clinical experts and upcoming events at the hospital. Be sure to stop by the Cancer Fighters Corner located in the lobby while you are here!