Welcome
Welcome
Welcome
Welcome
If you have any questions, please don’t hesitate to call your Oncology Information Specialist at 800-488-1094.

welcome

I want to personally welcome you to Cancer Treatment Centers of America (CTCA) and thank you for entrusting your care to our team.

Here at CTCA, you are the focus of our attention, and our goal is to ensure everything we do is centered on you and your needs. We care about your medical and physical needs, as well as your emotional and spiritual well-being, and we commit to provide you with the highest quality medical care available, personalized to fit you as an individual.

I invite you to watch the following video, which will welcome you to our hospital and provide a helpful overview on many of the things you will experience upon your arrival here.

If there is anything we can do to make your time at CTCA more comfortable, please let us know. As our Chairman and founder, Richard J Stephenson, says – our focus is only and always on you.

Thank you again for entrusting us with your care. I assure you that we will do everything within our power to improve your quality of life, restore hope and provide innovative care that heals your whole body.

Sincerely,
Scott Jones Signature
Scott Jones
President and Chief Executive Officer
CTCA at Midwestern Regional Medical Center

before you arrive

We are looking forward to your arrival!

Your Medical Records

We should have already received your signed ROI (release of information) as well as the Hospital and Physician History Forms. These documents will help us to gather your medical records pertaining to your cancer diagnosis and any previous treatment history.

Your Nurse Navigator

Each new patient at CTCA has a Nurse Navigator as part of their care team. Prior to your appointment, your Nurse Navigator will call you to discuss your current condition as well as verify and review your medical history. The call will take about 30-45 minutes and should already be scheduled with you. During this call you will have an opportunity to go over any questions you may have about your upcoming visit. If your call has not been scheduled yet, be sure to contact the Scheduling team at 800-488-1094.

Your Intake Physician

The first physician you will meet during your evaluation is a CTCA intake physician. To prepare for your meeting, your intake physician will review all of your medical records, any notes from your Nurse Navigator and all other information before you arrive. This will ensure that he/she understands your condition and is ready to have a productive visit with you. During this initial appointment, your intake physician will discuss your evaluation plan, order any necessary testing, and answer any questions you may have.

Connect with Other Patients

We know how valuable it can be to speak to someone else who has experienced treatment at CTCA. That’s why we created the Patient-to-Patient Network, which links people who are exploring their treatment options with patients who have treated with CTCA. If you are interested, we can connect you to one of our Patient-to-Patient Network members whose situation is similar to yours, and he/she will share their story and answer any questions you may have. To connect with a PTPN member, please call 800-488-1094. Another way you can learn more about CTCA patients’ experiences is to visit our website cancercenter.com, which features written and video testimonials from some of our cancer survivors.

Doctors Meeting

Travel Information

We know traveling for any reason can be overwhelming. Your Nurse Navigator can help answer any questions you may have about what to bring on your trip to CTCA. Below are a few things that may help:

What to Bring with you:

  • Please bring comfortable clothes and consider wearing layers as Illinois weather can vary depending on the season.
  • Please bring all prescriptions and supplements (in their original bottles) that are currently prescribed to you.
  • Bring your insurance card, photo identification, and prescription/pharmacy card as they will be copied at registration.
  • If you have a signed Advance Directive or Power of Medical Authority, please bring copies of those forms with you. If you would like to create this document, the Spiritual Support team will gladly assist you once you have arrived.
  • If you have medical needs such as TPN/lipids, tube feed supplies, oxygen, medical equipment or any other home health needs, please bring these items or pre-arrange to have them available before you arrive.
  • Your caregiver will also need to bring a photo ID in order to receive a caregiver’s badge.

Weather:

Click here to view the current Zion weather.

Helpful TSA Information:

TSA has established a program for screening of persons with disabilities and their associated equipment, mobility aids, and devices. To learn about additional information, specific to your medical need, click here www.tsa.gov/travelers/airtravel/specialneeds/index.shtm

when you arrive

Expanding to Serve You Better

In November 2015, we will complete a 168,078-square-foot hospital expansion which will allow our hospital to better serve patients and caregivers. This exciting modernization effort will feature 72 private inpatient rooms, expand our main lobby, add a new patient dining area, offer an outside courtyard and provide guest quarters for patients and caregivers.

Driving to CTCA

For convenient access to the hospital during and after construction, please use the complimentary valet service if you are driving. For customized driving directions from your location to CTCA at Midwestern, click here.

Airport Transportation

If you travel to CTCA by airplane you'll need to head to the airport baggage claim area, where a friendly CTCA transportation team member (your driver) will greet you. He/she will be waiting for you and will be holding a CTCA sign. Your driver will assist you in retrieving your luggage and escort you to a clean and comfortable vehicle. Then, he/she will take you directly to our hospital or the nearby hotel where you’ll be staying during your visit.

Lodging

We offer several carefully selected hotel accommodations at reasonable rates for patients and their caregivers during your stay. During your initial evaluation, we offer a one-time $75 which covers the cost of your entire 3-5 day evaluation. A complimentary shuttle makes frequent stops between each hotel and the hospital. The Travel/Scheduling team will make your arrangements and is always happy to answer any questions you may have about your accommodations. Each room features:

  • Contemporary design
  • A large closet
  • Oversized, ADA-compliant bathrooms
  • Microwave and Refrigerator
  • Alarm Clock
  • Hairdryer
  • An in-room safe
  • Free wireless Internet access
  • Fitness Center
  • Access to shared laundry room services
When you Arrive

while you are here

PEC

On your first day, you will meet with every member of your Care Team. Your team will conduct comprehensive diagnostic testing to ensure that they are seeing the same results as indicated in the records that were requested before your arrival. This will help your Medical Oncologist develop the appropriate treatment plan for you. Most of our lab testing and scans are done in-house so results are usually available quickly. However, each person’s cancer journey is unique and depending on your situation, you may need to consult with additional specialists and the appointments will be scheduled during your 3-5 day evaluation.

On your last day, you will meet with your Care Team once again and they will provide a personalized treatment plan for your individual cancer type and needs. You will be provided with options and are empowered to choose what treatment is best for you. At this time you can decide if you want to begin or schedule your treatment.

During your evaluation, your nurse navigator is your personal resource for questions or concerns and she will be checking in with you throughout your stay.

Once you begin treatment, your primary contact will transition from your Nurse Navigator to your Care Manager who will help you understand more about your cancer type, manage side effects, and help you and your family answer any questions you have about your treatment.

Additionally, our Quality of Life Clinic helps with symptom management to treat side effects and provides continued care to manage them throughout your treatment.

Dining

Amenities

Concierge Service

We offer concierge services that can assist any patient or caregiver with tasks such as mailing a letter or package, faxing and copying services, car rentals, restaurant recommendations, on-site dry cleaning, and planning trips around the Chicago or Milwaukee area. The concierge service is located in the front lobby, just behind the large fish tank.

Dining

At CTCA, licensed and registered dieticians work closely with executive chefs to develop health-conscious menus that feature delicious and nutritious meals at affordable prices. You and one caregiver will receive daily complimentary meals for breakfast, lunch and dinner.

Everything in our hospital kitchen is prepared with fresh ingredients, including:

  • Organic produce, whenever possible
  • Whole grains
  • Hormone-free meats, including chicken and beef
  • Fresh fish
  • Sugar-free options
  • Gluten-free options
  • Low-fat options

We know that cancer treatment may affect your appetite and food preferences, so let us know if you would like something special. We will make every effort to accommodate your requests and needs.

Sample menu

Activities

We understand that it can be difficult to be away from home during cancer treatment. To make your visit as pleasant as possible, the Patient Relations department offers many activities and outings around town, and in the hospital for patients and caregivers.

Activities may include:

  • Lunch with New Friends – a chance to connect with other CTCA patients
  • Game night
  • Bingo
  • Craft classes
  • Live music
  • Special performances
  • Sporting event outings

Take a look at a sample of a calendar of events.

When you Arrive